Client profile
Our client, a private enterprise energy utility, identified the need to develop a commercial, service-orientated management and performance reporting regime to provide improved service quality and cost-effective delivery.
The challenge
Our challenge was to develop a Cost of Service Model, encompassing scope, design and build. There were other factors at play, such as a misalignment between functional accountability and cost accountability; stakeholders were scattered geographically, thus presenting a communication management challenge.
The Ajilon approach
The Ajilon team took a step-by-step approach to gauge the feasibility of moving towards a new management model. We assisted in the development of the Cost of Services Model by extensive prototyping and clearly identifying the manageable set of IT infrastructure services.
How did Ajilon respond to the organisation’s needs?
To analyse the total cost of services, we built a self-contained bespoke model using existing data sources and business rules. Each step in the development of the model was pilot tested, reconciled to data sources and agreed upon with stakeholders.
The identification of the cost of services was accepted as feasible and meaningful to the organisation.
Key expertise provided by Ajilon:
- Project management
- Analysis
- Design
- Development
- Deployment
Delivering the business benefits – partnering with Ajilon was the right choice
The model built by Ajilon proved to be robust and flexible. It was accepted as an ongoing management tool and was adopted and implemented. By working closely with our client, we gained a thorough understanding of their business needs and the Ajilon team responded and delivered an agile framework accordingly.