A superannuation provider for public sector employees, our client was a small to medium sized organisation and operated on a large, disparate systems platform. It's aim was to streamline processes which improved the quality of data delivered, with quicker timeframes.
Normal operational challenges meant that staff at the organisation had to manually intervene in the functions their current system performed. This resulted in duplication as well delays. More importantly, this posed a serious business risk, as the entire process was susceptible to potential errors and delays, causing inefficiencies and increased cost.
The Ajilon approach
Working closely with our client to understand the issues, our team focused on the integration of the various systems to ensure that the end to end process flowed logically. We also recommended introducing standardised testing methodologies be applied across all parts of the business to ensure quality control.
How did Ajilon help reduce business risk?
The Ajilon team analysed the current systems and redesigned a new process, including streamlined governance and a policy covering use of the system. We also worked at enhancing inter departmental working relations, resulting in more efficient internal partnerships.
Key expertise provided by Ajilon
- Business and system analysis
- Business process redesign
- Project management
- Release management
- Test management
- Software development and implementation
Delivering the business benefits – partnering with Ajilon was the right choice
To meet the key needs of our client, Ajilon designed and helped implement a system that improved the quality of data, sped up delivery timeframes and reduced inefficiencies and cost. We also put in place enhancements that would provide for evolving business needs, thus delivering greater ongoing flexibility.